> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.swellsystem.com/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # General FAQs # General FAQs Answers to the most common questions about SWELLEnterprise. ## Account & Access ### How do I create an account? 1. Go to the registration page 2. Enter your email and password 3. Complete email verification 4. Complete onboarding 5. Start using SWELLEnterprise ### Can I have multiple accounts? Yes, you can create multiple accounts with different email addresses. Each account is separate. ### How do I reset my password? 1. Go to login page 2. Click "Forgot Password" 3. Enter your email 4. Check email for reset link 5. Click link and set new password ### What is a tenant? A tenant is your organization/company account. Each tenant has its own data, users, and settings. You can belong to multiple tenants. ## Trial & Subscription ### How long is the trial? The trial period is typically **14 days** with full access to all features. ### What happens after trial? After trial, you're moved to the **Free plan** (1 module, 1 user) unless you upgrade to a paid plan. ### Can I extend my trial? Trial extensions may be available. Contact support to inquire. ### How do I upgrade? 1. Go to **Settings** → **Billing** 2. Click **"Upgrade"** or **"Change Plan"** 3. Select plan 4. Enter payment information 5. Confirm upgrade ### What payment methods are accepted? We accept credit cards via Stripe. Major cards accepted (Visa, Mastercard, American Express, etc.). ## Modules & Features ### What modules are available? Available modules include: - CRM (Contacts, Companies, Leads) - Scheduling (Appointments, Booking) - Finance (Invoices, Payments, Products) - Projects (Project & Task Management) - Email (Email Client, Marketing) - Proposals & Contracts - Calendar - Chat/Communication - Files - HR - Marketing - Workflows - Templates - AI Insights - Marketplace ### How do I activate a module? 1. Go to **Settings** → **Modules** (or Admin → Modules) 2. Find module 3. Toggle switch to activate 4. Module appears in sidebar ### Can I deactivate a module? Yes, you can deactivate modules anytime. Deactivating hides the module but doesn't delete data. You can reactivate later. ### Are all modules included in my plan? Module availability depends on your subscription plan. During trial, all modules are typically active. Check your plan details for included modules. ## Data & Import ### Can I import my existing data? Yes, you can import: - Contacts (CSV, Excel) - Companies (CSV, Excel) - Products (CSV, Excel) - Limited invoice data Go to the module → **"Import"** button. ### Can I export my data? Yes, you can export data from most modules: 1. Go to module 2. Apply filters if needed 3. Click **"Export"** 4. Choose format (CSV, Excel) 5. Download ### What happens to my data if I cancel? Your data is retained for a period (typically 30-90 days) after cancellation. You can export your data before cancelling. ### Can I delete all my data? Yes, you can delete records individually or in bulk. For complete data deletion, contact support. ## Technical ### What browsers are supported? - **Chrome**: Latest version (recommended) - **Firefox**: Latest version - **Safari**: Latest version - **Edge**: Latest version ### Do you have a mobile app? Currently, SWELLEnterprise is web-based and works on mobile browsers. A native mobile app may be available in the future. ### Can I use SWELL offline? No, SWELLEnterprise requires an internet connection to function. ### How do I report a bug? 1. Use the in-app support chat (Crisp) 2. Email support 3. Include: - What you were doing - What happened - Error messages - Screenshots if possible ## Integrations ### What integrations are available? - **Stripe**: Payment processing - **Google Calendar**: Calendar sync - **Microsoft Outlook**: Calendar sync - **Mailgun**: Email delivery - **Crisp**: Support chat - **Plaid**: Bank connections (if available) - **OpenAI**: AI features ### How do I connect my calendar? 1. Go to **Scheduling** → **Settings** → **Calendar Connections** 2. Click **"Connect"** for your calendar provider 3. Authorize the connection 4. Configure sync settings 5. Save See [Calendar Connections](./modules/scheduling/calendar-connections.md) for details. ### How do I set up Stripe? 1. Create Stripe account 2. Get API keys from Stripe dashboard 3. Go to **Settings** → **Integrations** → **Stripe** 4. Enter API keys 5. Test connection 6. Save ## Support ### How do I get help? - **Documentation**: Browse this knowledge base - **In-App Chat**: Use Crisp chat (bottom right) - **Email Support**: Contact support email - **FAQs**: Check these FAQs first ### What are your support hours? Support hours vary by plan. Check your plan details or contact support for current hours. ### Do you offer training? Training resources include: - This documentation - Sample data for learning - Support chat for questions - Video tutorials (if available) ## Security ### Is my data secure? Yes, SWELLEnterprise uses: - **Encryption**: Data encrypted in transit and at rest - **Secure Infrastructure**: Hosted on secure servers - **Regular Backups**: Data backed up regularly - **Access Controls**: Role-based permissions ### Who can see my data? Only users you invite to your tenant can see your data. Data is isolated per tenant for security. ### Can I enable two-factor authentication? 2FA may be available depending on your plan. Check **Settings** → **Security** for 2FA options. ## Still Have Questions? - **Browse Documentation**: Check other articles - **Contact Support**: Use in-app chat or email - **Check Error Messages**: See [Error Messages](./troubleshooting/error-messages.md)