Conditional Logic

Use conditional logic to create dynamic, personalized forms that adapt based on user responses.

What is Conditional Logic?

Conditional logic allows you to:

• Show or hide fields based on answers
• Skip to specific questions
• Change field options dynamically
• Enable/disable fields based on other fields
• Calculate values based on other fields

Show/Hide Fields

Basic Show/Hide

Show a field only when another field has a specific value:

Example:

IF "Are you interested in our premium plan?" EQUALS "Yes"
THEN SHOW "Premium Plan Details" field
ELSE HIDE "Premium Plan Details" field

Multiple Conditions

Combine multiple conditions with AND/OR logic:

Example:

IF "Country" EQUALS "United States" AND "State" EQUALS "California"
THEN SHOW "California-Specific Information" field

OR Logic:

IF "How did you hear about us?" EQUALS "Social Media" OR "How did you hear about us?" EQUALS "Referral"
THEN SHOW "Referral Code" field

Jump Logic

Skip to specific questions or sections based on answers.

Skip to Question

Jump to a specific question:

Example:

IF "Are you a returning customer?" EQUALS "Yes"
THEN JUMP TO "Customer ID" question
ELSE CONTINUE TO NEXT QUESTION

Skip Section

Skip entire sections:

Example:

IF "Do you need technical support?" EQUALS "No"
THEN SKIP "Technical Details" section
ELSE CONTINUE TO "Technical Details" section

End Form Early

End the form based on answers:

Example:

IF "Are you eligible for our service?" EQUALS "No"
THEN END FORM (show "Not Eligible" message)
ELSE CONTINUE

Field Dependencies

Enable/Disable Fields

Enable or disable fields based on other fields:

Example:

IF "Payment Method" EQUALS "Credit Card"
THEN ENABLE "Credit Card Number" field
ELSE DISABLE "Credit Card Number" field

Dynamic Options

Change field options based on other fields:

Example:

IF "Country" EQUALS "United States"
THEN SHOW US States in "State" dropdown
ELSE IF "Country" EQUALS "Canada"
THEN SHOW Canadian Provinces in "State" dropdown

Calculation Logic

Calculate values based on other fields.

Simple Calculations

Example:

Total = Quantity × Price

Conditional Calculations

Example:

IF "Customer Type" EQUALS "Business"
THEN Total = Quantity × Price × 0.9 (10% discount)
ELSE Total = Quantity × Price

Running Totals

Keep a running total as user fills form:

Example:

Total = Sum of all "Item Price" fields

Condition Operators

Comparison Operators

• Equals (=): Field value equals specified value
• Not Equals (≠): Field value does not equal specified value
• Contains: Field value contains specified text
• Does Not Contain: Field value does not contain specified text
• Greater Than (>): Field value is greater than specified value
• Less Than (<): Field value is less than specified value
• Greater Than or Equal (≥): Field value is greater than or equal
• Less Than or Equal (≤): Field value is less than or equal

Special Operators

• Is Empty: Field has no value
• Is Not Empty: Field has a value
• Is One Of: Field value is in a list of values
• Is Not One Of: Field value is not in a list of values

Setting Up Conditional Logic

Step 1: Add Logic Rule

1. Select the field you want to control
2. Click "Add Logic" or "Conditional Logic"
3. Choose logic type (Show/Hide, Jump, etc.)

Step 2: Define Condition

1. Select the field to check
2. Choose operator (Equals, Contains, etc.)
3. Enter the value to compare

Step 3: Set Action

1. Choose what happens when condition is met
2. Configure action details
3. Set what happens when condition is not met

Step 4: Test Logic

1. Preview form
2. Test different answer combinations
3. Verify logic works correctly

Advanced Logic

Nested Conditions

Create complex logic with nested conditions:

Example:

IF "Customer Type" EQUALS "Business"
  THEN IF "Company Size" GREATER THAN 100
    THEN SHOW "Enterprise Features" field
    ELSE SHOW "Standard Features" field
  ELSE SHOW "Individual Features" field

Multiple Actions

Apply multiple actions based on one condition:

Example:

IF "Priority" EQUALS "Urgent"
THEN:
  - SHOW "Urgent Contact" field
  - SET "Assigned To" to "Support Manager"
  - SET "Status" to "High Priority"

Best Practices

1. Keep It Simple: Start with simple logic, add complexity gradually
2. Test Thoroughly: Test all possible answer combinations
3. Clear Conditions: Use clear, understandable conditions
4. Avoid Loops: Don't create circular dependencies
5. Document Logic: Document complex logic for future reference
6. User Experience: Ensure logic improves, not hinders, user experience

Common Use Cases

Qualification Forms

Show relevant questions based on qualifications:

IF "Annual Revenue" GREATER THAN 1000000
THEN SHOW "Enterprise Plan" questions
ELSE SHOW "Standard Plan" questions

Multi-Step Forms

Skip steps based on answers:

IF "Do you need setup assistance?" EQUALS "No"
THEN SKIP "Setup Preferences" step
ELSE CONTINUE TO "Setup Preferences" step

Dynamic Pricing

Calculate prices based on selections:

Base Price = 100
IF "Add Premium Support" EQUALS "Yes"
THEN Total = Base Price + 50
ELSE Total = Base Price

Troubleshooting

Logic Not Working

• Check condition values match exactly
• Verify field keys are correct
• Test with different answer combinations
• Check for conflicting logic rules

Fields Not Showing/Hiding

• Verify logic rules are active
• Check condition operators
• Ensure field dependencies are correct
• Review form preview

Jump Logic Issues

• Verify target question exists
• Check question order
• Ensure no circular jumps
• Test jump paths

Updated on: 10/03/2026