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> Use this file to discover available pages before exploring further.
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# Billing FAQs

# Billing FAQs

Common questions about subscriptions, payments, and billing.

## Subscription Plans

### What plans are available?

Plans vary but typically include:
- **Free**: Limited features (1 module, 1 user)
- **Starter**: Basic features
- **Business**: Full features (trial plan)
- **Enterprise**: Advanced features

Check your account or contact sales for current plans.

### What's included in each plan?

Plan features include:
- Number of modules
- Number of users
- Storage limits
- Support level
- Advanced features

See plan comparison or contact sales for details.

### Can I change plans?

Yes, you can upgrade or downgrade:
1. Go to **Settings** → **Billing**
2. Click **"Change Plan"**
3. Select new plan
4. Confirm changes
5. Payment processed immediately

### What happens when I downgrade?

- **Immediate Effect**: Changes apply immediately
- **Module Access**: Modules not in plan are deactivated
- **Data Preserved**: Your data remains but may not be accessible
- **User Limits**: Users beyond limit may lose access

## Trial Period

### How long is the trial?

Typically **14 days** with full Business plan features.

### What happens after trial?

You're automatically moved to **Free plan** unless you upgrade:
- Limited to 1 module
- Limited to 1 user
- Basic features only

### Can I extend my trial?

Trial extensions may be available. Contact support to request extension.

### Do I need a credit card for trial?

Credit card requirements vary. Check signup process for current requirements.

## Payments

### How do I pay?

Payments are processed via **Stripe**:
- Credit cards accepted
- Secure payment processing
- Automatic billing

### When am I charged?

- **Upgrade**: Charged immediately
- **Renewal**: Charged on billing date
- **Add-ons**: Charged when purchased

### Can I pay annually?

Annual payment options may be available. Check plan details or contact sales.

### What payment methods are accepted?

- **Credit Cards**: Visa, Mastercard, American Express, Discover
- **Other Methods**: Check current options

### Is payment secure?

Yes, payments processed via Stripe (PCI-compliant). SWELL doesn't store card numbers.

## Billing & Invoices

### Where can I view my invoices?

1. Go to **Settings** → **Billing**
2. Click **"Billing History"** or **"Invoices"**
3. View past invoices
4. Download PDF invoices

### Can I get a receipt?

Yes, receipts are automatically sent via email after payment. You can also download from billing history.

### How do I update my payment method?

1. Go to **Settings** → **Billing**
2. Click **"Payment Method"** or **"Update Card"**
3. Enter new card details
4. Save

### What if my payment fails?

- **Notification**: You'll receive email notification
- **Retry**: System may retry automatically
- **Update Card**: Update payment method
- **Contact Support**: If issue persists

## Cancellation & Refunds

### How do I cancel my subscription?

1. Go to **Settings** → **Billing**
2. Click **"Cancel Subscription"**
3. Confirm cancellation
4. Subscription ends at billing period end

### Can I get a refund?

Refund policies vary. Contact support for refund requests. Typically:
- **Trial**: No charge, no refund needed
- **Monthly**: Prorated refunds may be available
- **Annual**: Prorated refunds may be available

### What happens when I cancel?

- **Access Continues**: Access until end of billing period
- **Data Retained**: Data kept for retention period
- **Export Available**: Export your data
- **No New Charges**: No further charges

### Can I reactivate after cancelling?

Yes, you can reactivate:
1. Go to **Settings** → **Billing**
2. Click **"Reactivate"** or **"Resubscribe"**
3. Select plan
4. Enter payment
5. Access restored

## Add-ons & Upgrades

### What are add-ons?

Add-ons are additional features:
- **Module Add-ons**: Additional modules beyond plan
- **User Add-ons**: Additional users beyond plan limit

### How do I purchase add-ons?

1. Go to **Settings** → **Billing** → **Add-ons**
2. Select add-on type
3. Choose quantity
4. Complete purchase
5. Add-on activated immediately

### Can I remove add-ons?

Yes, you can remove add-ons:
1. Go to **Settings** → **Billing**
2. Find add-on
3. Click **"Remove"** or **"Cancel"**
4. Add-on removed at end of billing period

## Billing Issues

### I was charged twice

**Solutions:**
1. **Check Billing History**: Verify both charges
2. **Check Dates**: May be different billing periods
3. **Contact Support**: If duplicate charge, contact support
4. **Provide Details**: Share transaction IDs

### My card was declined

**Solutions:**
1. **Check Card**: Verify card is valid and not expired
2. **Check Funds**: Ensure sufficient funds
3. **Update Card**: Try different payment method
4. **Contact Bank**: Bank may be blocking transaction
5. **Contact Support**: If issue persists

### I need to change my billing address

1. Go to **Settings** → **Billing**
2. Find **"Billing Address"** section
3. Update address
4. Save

### How do I update my tax information?

1. Go to **Settings** → **Billing**
2. Find tax information section
3. Update tax details
4. Save

## Still Have Questions?

- **Contact Support**: Use in-app chat or email
- **Check Plan Details**: Review your current plan
- **View Billing History**: Check past invoices